Shipping policy

Shipping Policy

Last updated: 24 August 2026

Most personalised Sick Binder products are made to order unless stated otherwise This means there is a production period before your order is dispatched.

Production Times

Our normal production time for personalised products is 3–5 working days, if we have your colour and size in stock ready for customisation.

This allows time for your binder to be printed or engraved, checked and prepared for dispatch.

Production time is separate from delivery time. Any delivery estimate shown at checkout begins once your order has completed production and has been dispatched.

During particularly busy periods, or for orders containing multiple or more complex personalised products, production may occasionally take slightly longer. If we expect a significant delay, we will contact you.

Delivery Estimates

Available delivery services, prices and estimated delivery times are shown at checkout.

Delivery estimates begin after the 3–5 working day production period and once your order has been dispatched.

For example, if you select a delivery service estimated at 1–2 working days, this is in addition to the production time required to make your personalised product.

Delivery dates are estimates unless we have expressly agreed a specific delivery date with you.

Order Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking may take a short time to update after the parcel has been handed to the carrier.

Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. We will try to correct the address before dispatch, but changes cannot be guaranteed once your order has entered the shipping process.

If a parcel is returned to us because an incorrect or incomplete delivery address was supplied, we may require payment of the reasonable cost of redelivery before sending it again.

Delayed or Lost Deliveries

Occasionally deliveries may be delayed due to circumstances outside our reasonable control, including carrier delays, severe weather, postal disruption or unusually high seasonal demand.

If your order has not arrived within the expected delivery period, please contact us and we will investigate with the carrier.

If a parcel is confirmed as lost, we will arrange an appropriate replacement or refund in accordance with your statutory rights.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide your order number, photographs of the packaging and product, and a brief description of the problem.

Please keep the packaging until we confirm whether it is required as part of our investigation.

Damage in transit does not affect your statutory rights.

Multiple Items

Orders containing several products may occasionally be dispatched in more than one parcel.

You will not be charged additional shipping because we choose to split an order unless this has been clearly agreed with you beforehand.

UK Shipping

We currently ship to addresses within the United Kingdom.

Personalised Products

Personalised Sick Binder products are made specifically for each customer.

Please see our Refund Policy, Terms of Service, and Artwork & Intellectual Property Policy for further information regarding personalised goods, cancellations, returns, customer-supplied artwork and our personaliser preview.

Nothing in this Shipping Policy affects your statutory consumer rights.